Jason Krause, ABA Journal online, wrote a really interesting article about ODR. These are some of the most interesting ideas about it:
– The American Arbitration Association – AAA – says ODR is used in only a small percentage of all cases settled, but it has seen recent growth. In 2006, 3,000 of the 160,000 cases the AAA handled were done digitally.
– ODR, Online dispute resolution is a broad category: Any mediation, arbitration or dispute resolution that takes place outside of court and at least partially online qualifies. It differs from alternative dispute resolution, which refers to processes outside governmental jurisdiction. ODR can mean anything from e-mailing documents and evidence to using videoconferencing to bring the sides together. And it has been most effective in international or long-distance disputes involving technology issues. Continue reading What is (and isn`t) ODR – Online Dispute Resolution?