E-Arbitration-T Online Dispute Resolution




Archive for April, 2008

Mediation in civil and commercial matters: European Parliament endorses new rules

A Directive on certain aspects of mediation in civil and commercial matters was adopted today 23 April 2008. The purpose of the Directive is to facilitate access to cross-border dispute resolution and to promote the amicable settlement of disputes by encouraging the use of mediation and by ensuring a sound relationship between mediation and judicial […]

Colin Rule PayPal’s Director of ODR interviewed by Practical eCommerce

Colin Rule PayPal’s Director of ODR interviewed by Practical eCommerce
¿How, exactly, PayPal resolves disputes between ecommerce merchants and their customers? Colin Rule, PayPal‘s Director of Online Dispute Resolution was intervied by Practical eCommerce magazine:
Practical eCommerce (PeC): If an ecommerce customer pays for a legitimate product using PayPal and then decides he doesn’t like it and […]